Terms of Service
Last Updated: June 19, 2026
Welcome to Tokyo Oishii Bites. Please read these Terms of Service (these "Terms") carefully. These Terms constitute a binding legal agreement between JYOEY Co., Ltd. ("Company," "we," "us," or "our") and you ("User," "Member," or "you") governing your access to and use of our subscription services, including the periodic delivery of Japanese snacks (the "Service"), and our website.
SECTION 1: APPLICABILITY AND SCOPE
These Terms apply to all relationships, transactions, and interactions between the Company and the User regarding the use of the Service.
By checking the agreement box, completing the registration process, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
For the purposes of these Terms, "User" refers to any individual who accesses or uses the Service, and "Member" refers to a User who has successfully completed the registration process in accordance with Section 3.
SECTION 2: DESCRIPTION OF SERVICE
The Service is a subscription-based service wherein the Company selects and periodically ships snacks sold within Japan to Members.
The shipping destinations for the Service include Japan and other international regions designated by the Company.
The Company reserves the right to modify or terminate all or any part of the Service at any time by providing 30 days prior notice on the Company’s website. However, minor modifications or changes that are solely to the benefit of Members may be made without prior notice.
If the Service is terminated pursuant to the preceding paragraph, the Company will refund the unearned portion of any prepaid membership fees on a pro-rata, daily basis.
SECTION 3: REGISTRATION AND CONTRACT FORMATION
To subscribe to the Service, you must agree to these Terms and submit an application for registration through the method designated by the Company.
Minors (individuals under the age of majority in their jurisdiction) must obtain the prior consent of their parent or legal guardian before applying for registration.
A binding contract for the Service is formed between the Company and the applicant, and the applicant becomes a Member, at the moment the Company issues a notice accepting the application.
The Company reserves the right to reject any application of registration, or to revoke a Member's status after acceptance, at its sole discretion if it determines that the applicant or Member:
- Provided false, inaccurate, or incomplete information during the application process;
- Has previously violated these Terms or any other rules or regulations established by the Company;
- Is associated with, a member of, or provides financial or other support to Anti-Social Forces (including organized crime groups, gangs, or similar illicit organizations), or is otherwise engaged in inappropriate relationships with such groups;
- Is otherwise deemed unsuitable for registration by the Company based on reasonable grounds.
If a Member's status is revoked pursuant to the preceding paragraph, the Company shall have no obligation to refund any fees already received, except to the extent that such fees exceed the value of the services already provided. However, this shall not apply if the grounds for revocation are entirely attributable to the fault of the Company.
SECTION 4: FEES, AUTOMATIC RENEWAL, AND PAYMENT
Members agree to pay the subscription fees displayed on the Company’s website. Subscription fees include applicable Japanese consumption tax and standard shipping costs, but explicitly excludes customs duties, import taxes, and related clearance fees for international shipments.
AUTOMATIC RENEWAL BILLING: SUBSCRIPTION FEES WILL BE AUTOMATICALLY CHARGED TO YOUR REGISTERED PAYMENT METHOD AT THE BEGINNING OF EACH RENEWAL PERIOD UNLESS YOU CANCEL YOUR SUBSCRIPTION IN ACCORDANCE WITH SECTION 5.
If payment cannot be successfully processed, the Company reserves the right to suspend the provision of the Service or immediately terminate the subscription contract.
The Company may revise the subscription fees at its discretion upon reasonable grounds. In such event, the Company will post the revised fees on its website at least thirty 30 days prior to the effective date of the revision. Members who do not agree to the revision may cancel their subscription prior to the effective date in accordance with Section 5.
The billing currency, foreign exchange conversion rates, and other payment processing fees for international shipping shall be governed by the separate terms set forth on the Company’s website.
SECTION 5: TERM, AUTOMATIC RENEWAL, AND CANCELLATION
CONTRACT TERM: The initial term of the subscription contract begins on the date the contract is formed. THE SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR SUCCESSIVE SUBSCRIPTION PERIODS UNDER THE SAME TERMS AND CONDITIONS UNLESS THE MEMBER CANCELS THE SUBSCRIPTION BEFORE THE APPLICABLE RENEWAL DATE AS SET FORTH BELOW.
CANCELLATION PROCEDURE: Members may cancel their subscription by submitting a cancellation request through the designated method (the "Cancel Subscription" option within the Member’s My Page on the Company’s website) at least 10 days prior to the next scheduled renewal date. Please note that cancellation requests via telephone, email, or any other means will not be accepted.
Members can review their cancellation options, specific deadlines, and the next renewal date at any time via their account dashboard (My Page) on the website.
NO REFUNDS FOR PARTIAL TERMS: If a Member cancels their subscription in the middle of a billing cycle, no refunds or credits will be issued for the remaining days of that term, unless such cancellation is due to the sole material breach or fault of the Company.
SECTION 6: SHIPPING AND DELIVERY
All products are shipped internationally from Japan.
Delivery time frames are estimates only and may vary based on the destination region, carrier operational constraints, weather conditions, customs clearance procedures, or other unforeseen circumstances.
THE COMPANY SHALL NOT BE LIABLE FOR ANY DELIVERY DELAYS, LOSSES, OR DAMAGE TO PRODUCTS THAT ARE NOT DIRECTLY ATTRIBUTABLE TO THE FAULT OR WILFUL MISCONDUCT OF THE COMPANY.
To the extent permitted by applicable law, the Company’s total liability for delivery delays, losses, or damages caused by the fault of the Company shall be strictly limited to the amount of the subscription fee paid by the Member for that specific shipment, except in cases of intentional misconduct or gross negligence by the Company.
SECTION 7: CUSTOMS, IMPORT DUTIES, AND TAXES
FOR INTERNATIONAL SHIPMENTS, ANY AND ALL CUSTOMS DUTIES, IMPORT TAXES, VALUE-ADDED TAXES (VAT), GOODS AND SERVICES TAXES (GST), OR OTHER PUBLIC CHARGES AND CUSTOMS CLEARANCE FEES LEVIED BY THE DESTINATION COUNTRY SHALL BE THE SOLE RESPONSIBILITY OF, AND MUST BE PAID EXCLUSIVELY BY, THE MEMBER.
If a shipment cannot be delivered or is returned to Japan because the Member refuses to pay the fees described in the preceding paragraph, or due to any other circumstances attributable to the Member, the Company shall have no obligation to reship the product or refund any fees. If the Member requests reshipment, all return shipping and reshipping costs shall be borne entirely by the Member.
SECTION 8: RETURNS, EXCHANGES, AND REFUNDS
NO RETURNS: Due to the perishable nature of food products, all sales are final. The Company does not accept any returns, exchanges, or refunds after a product has been shipped.
DEFECTIVE PRODUCTS: Not withstanding the preceding paragraph, if a product contains a substantial defect or error entirely attributable to the fault of the Company, the Member may request a replacement or refund by notifying the Company through the designated method within 7 days of receipt of the product.
SECTION 9: PROHIBITED CONDUCT
Members shall not engage in any of the following activities in connection with the Service:
- Violating any applicable local, state, national, or international laws or regulations;
- Engaging in criminal, fraudulent, or otherwise illegal behavior;
- Providing false, inaccurate, or misleading information upon registration or during the use of the Service;
- Interfering with or disrupting the operation of the Service, or attempting to breach or circumvent the security of the Company's servers or networks;
- Infringing upon the intellectual property rights, privacy rights, publicity rights, or any other proprietary or personal rights of the Company or any third party;
- RESALE: Reselling, redistributing, or otherwise using the products obtained through the Service for commercial or profit-making purposes;
- Providing direct or indirect benefits or support to Anti-Social Forces or illicit organizations;
- Engaging in any other conduct that the Company reasonably deems detrimental to the operation of the Service or the interests of other Members.
SECTION 10: NO ASSIGNMENT
Members may not assign, transfer, pledge, or otherwise dispose of their contractual status, rights, or obligations under these Terms to any third party without the prior written consent of the Company.
SECTION 11: PRIVACY AND PERSONAL INFORMATION
The Company handles Members' personal information collected in connection with the Service in accordance with the Company's Privacy Policy.
SECTION 12: INTELLECTUAL PROPERTY RIGHTS
All trademarks, logos, text, images, designs, graphics, code, and other content contained in the Service or on the Company's website are the exclusive property of the Company or its licensors. Nothing in these Terms shall be construed as transferring or granting any license or ownership rights in such intellectual property to the User or Member.
SECTION 13: MODIFICATIONS TO THESE TERMS
The Company reserves the right to amend, update, or modify these Terms at any time without individual consent from Members if:
- The modification is to the general benefit of Members;
- The modification is reasonable and consistent with the purpose of the contract, and is necessary due to changes in business, legal, or economic conditions.
In the event of a modification, the Company will post the amended Terms and specify their effective date on the Company's website at least 30 days prior to such effective date. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.
SECTION 14: NOTICES
Any notices from the Company to Members will be given by posting on the Company's website, sending an email to the registered email address, or any other method deemed appropriate by the Company. Website notices shall be deemed effective at the time of posting, and email notices shall be deemed effective at the time the email is dispatched by the Company.
SECTION 15: REPRESENTATION REGARDING ANTI-SOCIAL FORCES
You represent, warrant, and covenant that you are not, and will not become, a member of or associated with Anti-Social Forces (organized crime groups, gangs, etc.).
If you breach this representation or are found to have a relationship with Anti-Social Forces, the Company may immediately terminate your subscription without any prior notice or liability for damages resulting from such termination.
SECTION 16: SEVERABILITY
If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and the remaining provisions shall remain in full force and effect.
SECTION 17: LIMITATION OF LIABILITY
DISCLAIMER OF CONSEQUENTIAL DAMAGES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CAP ON LIABILITY: IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO THE COMPANY FOR THE SERVICE DURING THE 1 MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
The Company assumes no responsibility or liability for any disputes, interactions, or conflicts arising between a Member and another Member or any third party.
SECTION 18: GOVERNING LAW AND JURISDICTION
These Terms, the subscription contract, and any dispute arising out of or in connection with the Service shall be governed by, construed, and enforced in accordance with the laws of Japan, without regard to conflict of law principles.
Any legal action, suit, or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the Ichikawa Summary Court or the Chiba District Court (depending on the amount in controversy) as the court of first instance.